Effective Date: April 1, 2025
Applies to: Coluxe Lumière Hair Collection

Due to the nature of our hair products, all sales are considered final. However, exchanges may be accepted within 7 days of delivery if the item is unused, unaltered, and in original packaging.

Custom wigs and final sale items are not eligible for return or exchange.

To request an exchange, email [email protected] with your order number, reason, and photos. Return shipping costs are the customer’s responsibility.

Refunds will only be issued for products that are defective or damaged upon arrival and must be reported within 48 hours of receipt.